Creating digital product and service design for a best-in-class experience
As a longstanding partner to Electrolux in their digital transformation efforts, Prophet introduced Electrolux to Innit, a San Francisco-based data food startup, as part of an annual event with Electrolux’s Digital Transformation leadership team. At the event, Electrolux was impressed with Innit’s scalable, software-based connected cooking platform. They decided to pursue a partnership to combine the data-driven world of taste and food (Innit) with physical moments of delight created by best-in-class appliances (Electrolux) that deliver an incredible cooking experience.
Prophet was brought on board as Electrolux’s ‘sparring partner,’ representing the interests of Electrolux and the target consumers’ needs in the design of the connected cooking service experience.
Over the course of seven weeks, we did the following:
- Identified consumer needs and innovation opportunities
- Brainstormed use cases
- Developed and prioritized concepts into one MVP experience
- Defined features and requirements
- Built storyboards and wireframes
- Developed a business case and partnership strategy to support implementation.
First, we immersed in the core consumer insights, using existing insights and collaborative workshops to identify unmet needs and pain points across the cooking journey. From there, we turned to competitive analysis, surveying established and new players in the market and identifying where consumer needs overlapped with white space to prioritize innovation opportunities.
Armed with insights on consumer pain points and market opportunities, we brainstormed a series of specific use cases detailing the actions, interactions, and steps consumers want or need to take as part of the connected cooking experience. Armed with these use cases, we identified overlap and ways they might come together into distinct value propositions, bringing to light the offering from both Innit and Electrolux. This resulted in three core concepts, each with its own set of features and front-end requirement considerations.
We then developed sketches, wireframes, and full storyboards that detailed each concept. Two consumer co-creation sessions helped validate and refine our initial thinking around unmet needs and potential solutions in the cooking space.
Once we developed and validated experience concepts, we gathered with all parties for a week-long workshop to finalize the technical requirements of the ideal state experience design. As part of that workshop, we collaborated with the technical teams from both Innit and Electrolux to align on the product roadmap, functional and operational requirements, and necessary delivery capabilities, for the MVP experience. We then identified revenue streams, quantified top-line impact, and provided guidance on key elements of the partnership agreement (e.g. branding, data ownership, etc.) to bring the experience to life.
The joint experience was officially announced in April 2018 at Eurocucina and will be available to consumers starting in Q1 of 2019.