Webinar Replay: The Insurance Customer of the Future

We take an in-depth look at sweeping demographic and psychographic changes shaping the insurance landscape.

59 min

Prophet’s financial services team leaders moderate a discussion with executives from MetLife, Thrivent and Shift Technology on the way customer behaviors are shifting and these shifts are impacting their transformation priorities.

Watch to learn:

  • The key findings about insurance customer behavior shifts – and predictions for their shift over the next decade
  • The ways financial services organizations – from a global insurance provider to an AI-native InsureTech company – are helping build better experiences for their customers
  • The top priorities of senior leaders advancing transformation agendas of their own


  • Michelle Froah, SVP Global Marketing Strategy & Sciences, MetLife
  • Rohit Mull, Chief Marketing Officer, Thrivent
  • Benjamin Braunschvig, Global Head of Partnerships, Shift Technology

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