Prophet

CASE STUDY

BOE

Defining a purpose-driven technology brand with a revigorated identity 

Challenge

With nearly three decades of rapid development, leading IoT technology company BOE has become one of the world’s largest semiconductor display providers, producing more than a quarter of the world’s digital screens.  

Though BOE has built a strong brand reputation over the years, its new corporate strategy prompted the organization’s imminent need to upgrade its master brand strategy. BOE came to Prophet with two key objectives: First, to extend its brand perception from a “business-oriented” company to a “consumer-oriented” one by creating a clear and consistent image as an IoT technology leader; and second, to define a new brand architecture that fuels the growth of its diversified business portfolio. 

Solutions

Since 2017, Prophet has been BOE’s long-term strategic partner, supporting the business’s and brand’s continuous growth. Through this relationship, BOE entrusted Prophet with elevating BOE group’s master brand. 

Our team first carried out in-depth interviews with both internal and external stakeholders  – from executives and employees to customers and ecosystem partners. Combining insights with learnings from the benchmark study of leading global technology brands, we identified the core elements that BOE brand needed to retain and build. We then held multiple co-creation workshops with BOE’s core teams and executives to hone in on its brand mission for future growth. As a result, we defined the brand mission to “Change life with heart”, presenting people with a technology brand that’s warm, human and aspirational. 

Anchoring on this core mission, we also clarified BOE’s brand promise and principles. This allowed the client to ensure that its mission was brought to life both in terms of external communication and engagement and internal behavioral codes and actions. 

Our work didn’t end there. We teamed closely with the BOE team to define its brand architecture, a crucial component of a successful brand strategy. The refined brand architecture set the foundation for BOE’s transformation from a single, master brand-led approach to a hybrid architecture powered by master brand and key sub-brands. The new brand architecture better supports the organization’s growth vision across business areas. We then created a comprehensive decision framework to help evaluate where BOE needs to build sub-brands across business, technology and product levels. 

Results

In late 2021, BOE officially unveiled its new brand positioning. Soon after BOE launched its first sub-brand – display technology ingredient brand. With the elevated brand positioning and architecture, BOE continues to accelerate building a connected and symbiotic IoT innovation ecosystem to empower the growth of upstream suppliers as well as the digital transformation of lower-stream partners. Working closely with a network of global partners, BOE strives to push forward a new round of technological disruption to unlock uncommon growth. 

“We partnered closely with Prophet to drive the upgrade of BOE group’s master brand. With strong diligence and dedication, Prophet demonstrated deep insights into the technology industry and a true understanding of our business. It helped us successfully overcome the roadblocks of rebranding amid a business transformation, elevating our existing brand strategy in a clear and concise manner. All these endeavors were highly effective in repositioning BOE as an IoT company with a refreshed identity system.”

Da Si
Vice President and Chief Brand Officer, BOE

CASE STUDY

Financial Services Company

Putting customers at the center of an organization’s transformation

Challenge

A large, US financial services company was seeing declining growth in customer acquisition and revenue. Facing key market forces – including shifting consumer behaviors toward greater collaboration and personalization, new threats from fintech entrants and intense competition for top talent – the C-Suite and Board of Directors decided to embark on a complete transformation of the business.

Solutions

Prophet partnered with the company’s CEO, Chief Growth Officer and leadership team to design a transformation agenda that answered a series of strategic questions around:

  • Developing the organization’s purpose-based strategy
  • Prioritizing key markets and target customers
  • Aligning on key products, services and experiences to develop
  • Building the culture and capabilities required to support the transformation

Prophet then created a multi-year, enterprise-wide roadmap that detailed the initiatives necessary to transform multiple parts of the business in parallel. A Transformation Management Office (TMO) was established to enable and accelerate the company’s three-year transformation, largely through quarterly alignment and funding cycles.

While helping manage the transformation, Prophet brought multi-disciplinary teams to help execute the work across business value drivers: Brand & Marketing, People & Organization, Customer Experience, Products & Services, Sales & Distribution, Data & Analytics.  Along the way, Prophet has partnered to build new capabilities and codify processes so the organization can keep transformation momentum in the years to come.

Results

Prophet successfully launched a new brand that established the financial services provider as a leader in the industry. We helped develop a new employee value proposition to recruit top advisors and a new variable annuity product to grow its existing business. Prophet also introduced new revenue streams by helping expand its mutual funds’ presence on third-party platforms and creating a new managed account product – all while targeting and acquiring new buyer segments.

A year into the customer-centric transformation, Prophet is helping drive results such as +5% market awareness, +8% in new business revenue and a 20X increase in new leads.

Impact

5%

increase in market awareness

8%

increase in new business revenue

20x

increase in new leads

CASE STUDY

Consumer Electronics Retailer

A consumer electronics retailer finds new growth territory through convergence

Challenge

For years, consumer electronics retailers focused their digital transformation efforts on individual product transactions and omnichannel retailing to drive revenue. Yet with digital commerce, companies offering greater transparency and choice to customers, and supply chain innovations enhancing accessibility of products, it has become nearly impossible for traditional retailers to compete on product assortment, channel mix or price. As a result, our client was experiencing declining margins for several consecutive quarters.

Solutions

To unlock uncommon growth, our client needed to converge transformation efforts around a whole new purpose and way of doing business that took into account the needs, behaviors and expectations of customers today. Through an iterative ideation process, Prophet uncovered loyalty-driving experiences that helped them reimagine their purpose and establish a new relationship with their customers and employees as not just a place to transact but a place to get great customer service.  To test our hypotheses, we engaged in service design processes that were rapid, iterative and collaborative, focusing on key experiences and pivoting based on customer feedback.

Results

We prototyped new formats, built an MVP of a platform service for customer support, and detailed an operational blueprint that could be piloted at the enterprise level. In addition to a new value proposition, we also build a website to socialize the tools and visual mock-ups that would help bring everyone from the C-suite to sales teams on board.

CASE STUDY

Ora Developers

Defining the customer and sales experience for a new kind of real estate developer

Challenge

When we kicked off our partnership with Ora Developers, an Egyptian property developer, it was a new player in a highly established and competitive Egyptian real estate market. Backed by Egypt’s premier entrepreneur, Naguib Sawiris, Ora wanted to leverage its global property development expertise and challenger mindset to disrupt a market of brands delivering identical customer journeys, visual identities and value propositions.

Prophet was enlisted to transform Ora’s approach to customer experience and sales, enabling it to offer regional customers an experience with a developer that they had never had before.

Solutions

Prophet helped Ora re-think the sales-first model that was prevailing amongst competitors, adopting instead a customer-first approach to stand out and win loyal customers and their referrals. We designed a new customer journey, a differentiating internal visual brand and style for Ora’s CX team and internal training materials – all of which helped to socialize and educate Ora teams while supporting the overall ambition to position Ora as a transparent and trusted partner for its customers.

We also created a number of customer-facing initiatives designed to delight and surprise Ora’s customers, showing them that Ora was a new kind of real estate developer for Egypt.

Results

By joining forces with Ora at a very nascent stage, the Prophet team was able to shape the company into a customer-first organization from its very core. With scalable solutions, Ora put this new strategy to work across its real estate projects as it continues to grow its business.

“The strategy and artwork [Prophet] created were exceptional and helped us to grow our relationships with customers, acquire new leads and unify our business around a core customer-first culture.”

Irina Basova
CX at Ora Developers

CASE STUDY

Vantage

Reinvigorating a Fintech brand to drive growth

Challenge

Founded in 2009, Vantage is a global multi-asset broker offering clients access to services for trading contracts-for-difference (CFDs) on forex, commodities, indices and shares. As competition in online CFD trading intensifies and customer expectations evolve, Vantage’s brand had become less relevant and harder to differentiate. In addition, its visual identity, which served the broker well in the past decade, lacked a clear proposition and emotional appeal.

A business with the scale and ambition of Vantage needs to make sure that its brand expression is not only consistent and coherent globally, but also relevant to both institutional broker (IB) partners and individual retail investors across different markets. Thus, Prophet was engaged to reinvigorate Vantage’s brand with a clear, insights-driven brand positioning and modern, compelling visual identity.

Solutions

Prophet took a hypothesis-led yet rigorous approach to activate Vantage’s internal expertise and explore new external opportunities. By immersing in stakeholder interviews, 360-degree competitor audit, as well as AI-driven customer research, we obtained a comprehensive and nuanced understanding of Vantage, including its ambition to its capabilities, competitors and target customers.

Our strategy team then used these insights to define Vantage’s new brand positioning – to “provide a trusted trading ecosystem that enables customers to achieve their own success, faster and simpler”. Based on the brand positioning, we crafted a messaging framework and the brand voice to guide what the brand says and how the brand speaks. We also simplified its brand name from “Vantage FX” to “Vantage” to better reflect the company’s ambition to be a multi-asset trading platform beyond FX trading.

To bring the strategy to life, our design team built upon the big idea of “Shared Success” and applied the Fibonacci Golden Ratio in creating Vantage’s new visual identity system. The Fibonacci Golden Ratio is not only permeated in nature and art but also prevalent in financial markets – Fibonacci retracement levels are often key indicators to predict market movements. The idea resonates with the brand category and strategy to resemble precision, growth patterns, perfect harmony and concise prediction of patterns in an ecosystem.

To help Vantage envision its new visual identity, we created customized iconography, brand and photography guidelines, as well as a wide range of applications including website and mobile app re-skin.

Results

Vantage launched its new brand globally with a resounding impact.  It was well-received by industry peers at its unveiling in November 2021. The group achieved a significant increase of nearly 30% in new users in three months, compared to the same period before the rebrand.

Vantage was also recognized at the 2021 Transform Awards Asia, for the categories of ‘Best brand development project to reflect the changed mission, values or positioning’ and the ‘Best visual identity from the financial services sector’.

“Our rebranding exercise was the long-awaited change that our business needed, and Prophet was the ideal partner to assist us through the entire process. From the initial interviews to the final reveal of our new brand identity, the Prophet team has been more than instrumental in its assessment and recommendations,” says David Shayer, CEO of Vantage UK.

“The results of the rebrand speak for itself. Removing FX from our name has allowed us to speak more closely to our multi-asset offering, and our new brand puts us closer to our clients who share the same values. With a refocused business direction, we are empowered to continue the work of enhancing our tools and platforms to bring about an unparallel trading experience for our clients.

“The rebrand has also opened doors to some prominent partnerships, including our recent sponsorship of the McLaren Extreme E, which highlights our push for greater sustainability, diversity, and inclusion within the financial services industry in the coming years.”

“From the initial interviews to the final reveal of our new brand identity, the Prophet team has been more than instrumental in their assessment and recommendations.”

David Shayer
UK CEO

CASE STUDY

McAfee

Repositioning McAfee for accelerated growth

Challenge

With innovations like streaming and teleconferencing as well as external trends like COVID-19, people found themselves living more of their lives online—and in turn, looking to find better online protection.

At the same time, McAfee, the global cybersecurity leader, announced it was spinning off its enterprise business to focus exclusively on consumers.

These two realities provided McAfee with a moment-in-time opportunity to redefine what its consumer business stands for and become even more relevant for the people it serves and position itself for accelerated growth.

Solutions

McAfee partnered with Prophet to uncover how it could best become more relevant with consumers. After auditing the competitive landscape and immersing in what made McAfee unique, Prophet conducted research with over 5,000 customers internationally to understand the needs and opportunities where McAfee could play. In our research, we uncovered a white space that customers care about and where McAfee could credibly deliver.

Working closely with McAfee executives, we crafted a new brand strategy, including a more human-centered brand positioning that pushes beyond the category’s conventions. We looked at untapped drivers of purchase to build a brand that focuses on how McAfee’s protection—not just cybersecurity, but identity, privacy and family protections too—frees and empowers people to confidently enjoy their lives online.

We developed a new verbal and visual brand identity to match—crafting a brand voice that is approachable and optimistic, messaging that highlights McAfee’s research-backed strengths and a look-and-feel that is modern and dynamic that can be applied across marketing and product.

Prophet translated the new strategy and identity into a compelling digital launch campaign. The “Free to Be” campaign highlights how everyone deserves to be able to do what they want to do online—that people should be free to learn, free to shop, free to bank, free to connect—confidently and without fear of online threats.

Results

The new strategy, brand identity and corresponding campaign herald the future of online protection—not just for McAfee, but for what consumers should demand from the online protection industry. McAfee will continue to roll out major updates and industry firsts that help consumers stay protected and enjoy life online.

“Prophet became our indispensable ally. They expertly bridged strategy and execution and helped us effectively align our organization around our new brand strategy, which is helping us continue to deliver on the future of online protection.”

Judy Bitterli
SVP of Marketing

CASE STUDY

Mechanical Licensing Collective

Designing a portal experience to expedite royalty payments to music rightsholders

Challenge

If there’s one industry that’s been at the front lines of digital transformation, it’s the music industry. Today, digital streaming services like Spotify, Apple Music and Google Play put an entire universe of music at listeners’ fingertips but those innovations have also left music makers behind, exacerbating challenges in compensating music rightsholders.

The Mechanical Licensing Collective (MLC), a non-profit organization designated by the U.S. Copyright Office following the historic Music Modernization Act (MMA) of 2018, ensures that songwriters, composers, lyricists and music publishers receive their mechanical royalties from streaming and download services. To deliver on their promise of paying royalties accurately and expeditiously, the MMA and the MLC partnered with Prophet to design its user portal experience – engaging rightsholders and, for the first time in history, enabling them to manage their musical works within the MLC’s database.

Solutions

To ensure that we were meeting the needs of those target audiences, we took a human-centered design approach from the start. We conducted primary ethnographic research with future users that represented the diversity of the MLC’s membership, which included in-depth interviews with publishers and self-administered songwriters across multiple genres and geographies, to understand their daily routines, attitudes and work styles. We also conducted teardowns of tools that MLC members use every day to understand what design elements members preferred and determine what “great” looked from a real user’s perspective.

With those insights, we worked with the MLC to prototype and test different experience concepts. Much like music, experience design is a collaborative and creative process, so we engaged publishers and songwriters early and iteratively to “jam” on portal page designs and workflows, incorporating their feedback throughout our design process to create an experience that was as intuitive and seamless as possible.

As MVP design progressed, our team worked closely with the MLC’s development partner to bring the portal to life. Operating as an integrated team of designers, web developers and platform administrators, we created key portal features over multiple sprints and developed a living design pattern library to equip the MLC with a strong foundation for future releases.

Results

The MLC launched its portal in September 2020 to high praise for its design and usability. Since its launch, the MLC has registered thousands of users and now distributes tens of millions of dollars in mechanical royalties to its members every month. It has also built a strong team behind the portal, focused every day on optimizing the portal experience and adding and enhancing features that help its members “play their part.”

“Prophet shared our vision from the very start, dedicating time and acute attention to detail to develop a resource that sits at the heart of the MLC’s work and is crucial to serving our members and fulfilling our mission.”

Richard Thompson
CTO, The Mechanical Licensing Collective (MLC)

CASE STUDY

Cerner Enviza

Launching a real-world data and evidence operating unit into market

Challenge

Cerner realized through its real-world data that it had the ability to make the process of developing lifesaving medicine quicker and more cost-efficient. To further augment its capabilities, it acquired Kantar Health, the healthcare research and consulting solutions division within Kantar Group.

With the combined capabilities of data and real-world evidence expertise, Cerner aspired to enter the market with a new offering that drove collaboration between providers and the pharmaceutical industry to answer complex clinical research questions and to accelerate therapies. Cerner asked Prophet to help support the creation of this new operating unit, which would transform the way care was delivered and improve patient outcomes.

Solutions

Prophet leveraged the assets and reputation of the Cerner brand, while at the same time creating new assets and equities that spoke to its transformative business evolution.

Prophet partnered with key leaders across the organization to integrate the combined capabilities of data and research expertise. Our team worked to develop a new brand that both captured Cerner’s heritage and brand strength while folding in its new capabilities and the unique growth opportunities they presented. The team developed the name Cerner Enviza, a coined word based on ‘envision’ that conveys the remarkable clarity the new operating unit would bring to healthcare’s most important decisions.

In support of the new unit’s purpose, we created a brand identity system with a fresh logo, color palette, photography, iconography and much more. The new brand successfully struck a balance between Cerner’s heritage and its new future in accelerating the discovery and development of therapies.

Results

When Cerner publicly announced its new operating unit, Cerner Enviza, David Feinberg, M.D., President and CEO, looked to the brand’s future and stated, “With Cerner Enviza, we can arm researchers with diverse tools and datasets to help them address these challenges and help change the way we develop and deliver care for our patients.”

From the onset of its entry into the market, the organization had a strong solution for bringing transformative growth to the healthcare industry that will ultimately help achieve better patient outcomes.

“Prophet brought a wealth of information and knowledge that helped clarify the choices of how best to communicate our unique proposition, align our stakeholders and get us to a great solution.”

Dawn Riedel
Former Head of Corporate Marketing

CASE STUDY

TRAFFIC

Illuminating Vietnam’s complex wildlife trade chain to drive sustainability.

Challenge

TRAFFIC is a leading global non-governmental organization that focuses on trade in wild animals and plants in the context of both biodiversity conservation and sustainable development.

With growing concerns of potential disease transmission from wild animals to humans in trade, TRAFFIC wanted to map the key nodes and understand potential disease transmission risks across the complexities of wildlife trade chains in Vietnam. After analyzing the trade chain structure, TRAFFIC determined the actors and processes that would help it identify potential interventions. These included social and behavioral change strategies to increase the safety and sustainability of wildlife product supply and consumption in the country.

Solution

Prophet helped TRAFFIC define and analyze the wildlife trade chain in Vietnam.

Based on qualitative expert interviews and secondary research, we defined and visualized a clear and simple wildlife trade chain that illustrates the key nodes, actors and activities across the entire trade from sourcing to consumption of wild animal species in Vietnam (including pangolins, bats, rats, macaques and civets).

Next, we evaluated the potential risks of direct disease transmission to humans. This helped us to prioritize key nodes that require targeted intervention to mitigate risks at various human-animal interfaces.

Leveraging qualitative expert interviews and best practice research, we further assessed and prioritized potential intervention opportunities. We identified quick wins or longer-term investments that have a significant impact on safe and sustainable wildlife product supply and consumption in Vietnam. These included greater efforts to monitor and inform market sellers, improving enforcement of laws and penalties on wildlife trade and transportation, and enhancing education and outreach efforts targeting young people in both urban and rural areas.

Results

The wildlife trade chain analysis is now an instrumental communication tool that enables TRAFFIC to better engage key local and national government, inter-governmental and non-profit organization stakeholders on how to develop and target mitigation strategies for potential disease risks across Vietnam’s wildlife trade chain.

This work also serves as an important springboard for stronger inter-agency collaboration efforts on public health, animal/wildlife health and behavioral change. TRAFFIC is well-positioned to drive further refinement of the joint research with Prophet, guiding practical actions to strengthen the safety and sustainability of wild animal trade in Vietnam and adapting any successes to other national contexts in the broader Asia-Pacific region and globally.

“Working with Prophet has enabled TRAFFIC to visualize our wildlife trade work in Vietnam in a new way,” says James Campton, Project Leader, Wildlife TRAPS of TRAFFIC. “This rapid-research and analysis approach to expert elicitation can help us work more strategically to identify priorities for action and likelihood of impact. The concise summaries and clear infographics created by Prophet give us a model to better share our findings and develop mutual understanding with a range of partners across government, international agencies, private sector and civil society.”

“Prophet’s rapid-research and analysis approach to expert elicitation can help us work more strategically to identify priorities for action and likelihood of impact.”

James Compton
Project Leader, Wildlife TRAPS

Through Prophet’s pro-bono program, pro-bono program Propheteers lend their expertise to a select group of nonprofits, helping them achieve remarkable results. If you or a nonprofit you know is interested in working with us, reach out today.

CASE STUDY

Trellix

Building one modern cybersecurity brand from two storied players

Challenge

When Symphony Technology Group merged McAfee Enterprise and FireEye, it wanted to create a new brand, one modern enough to address the rapidly evolving needs of cybersecurity experts. It needed to demonstrate that in an age of cloud computing and machine learning, it could fend off the increasingly malicious actors that make headlines nearly every day. And it knew this new brand had to convey the strength and history of both companies.

Solutions

Prophet’s multidisciplinary teams dove into customer research with security buyers, quickly learning that these experts operate in a near-constant state of digital transformation. They wanted smart, responsive products that evolve to deal with ever-changing security threats. They wanted a partner that instills confidence in their ability to maintain and grow operations and organizations.

Prophet developed the core idea of NewCo’s brand strategy: living security – a system that learns and adapts. From this strategy, the Prophet verbal team created Trellix, a name that evokes a natural system that grows with customers.  It also reflects the powerful combined capabilities of the new company,

We then mapped out a brand expression for Trellix that telegraphs the new company’s purpose and promise. A distinctive graphic element invokes a pool of data lines, representing the artificial intelligence and machine-learning algorithms that are the backbone of the robust Trellix living security ecosystem.

Using a vibrant, modern color palette, the company’s new name and look convey an optimistic and positive approach to cybersecurity — a departure from the industry’s warlike and militaristic tropes. And our experience team developed a comprehensive content strategy for the new Trellix website.

Results

Prophet developed this new identity and digital experience in just under five months, leading up to the launch and included an internal celebration event and external marketing and PR campaign. Early analyst feedback on the brand has been positive, reflecting Trellix’s strong positioning for market leadership.

Brett Hannath, Chief Marketing Officer, explained that “Prophet helped us create a differentiated brand that conveys our fresh approach to cybersecurity. In a sea of same, Trellix stands out as we create a resilient digital world enabling trust and success.”

CASE STUDY

Azenta Life Sciences

Transforming a brand to advance its pursuit of scientific progress

Challenge

Brooks Automation, a leader in semiconductor automation, embarked on a journey nearly a decade ago into the life sciences space. The strategy was to leverage its unique expertise in cryogenic automation to address the growing need for biosample storage and management. The result was a resounding success as the company grew both organically and inorganically to become a niche life sciences powerhouse providing unrivaled sample exploration and management solutions to help customers bring impactful breakthroughs and therapies to market faster.

The life science business was strong, capable and ready to stand on its own. In order to separate the two businesses, the company announced the sale of the semiconductor operations with the intention to use the proceeds to funnel significant investment into the life sciences arm of the company. The semiconductor business retained the Brooks name and Brooks Life Sciences was now ready to transform into a pure life sciences brand.

Solutions

Brooks Life Sciences partnered with Prophet to develop into a strong brand that has an integrated strategy, strong positioning, a story that inspires and a look and feel that is modern, authentic and unique. The company wanted to convey to the market that it is ready to meet customer needs today and, in the future, to accelerate discovery, development, and delivery of healthcare solutions to improve and save lives.

To this end, a strategy was defined to position the company as a life sciences organization with the purpose of helping customers rise above challenges and reach new heights in their pursuit of scientific progress.

On top of that, all of this needed to be done within a few months while the company continued to grow and pursue new acquisitions.

Results

The team quickly turned around the internal brand launch to employees. A few months into the project, Azenta Life Sciences was brought to market, followed by a celebration of the debut of its new name and ticker sign by ringing the Nasdaq closing bell.

There is now one consolidated Azenta brand, which has been rolled out across North America, Europe and Asia. The new strategic focus has been embraced by the market and positioned Azenta Life Sciences to drive innovation and growth with greater speed and precision—and continue its journey to help customers move faster and smarter—making a healthier world for people everywhere.

Additionally, our work earned recognition in the 2022 North America Transform Awards, earning Bronze in the Best Visual Identity From the Healthcare and Pharmaceutical Sector category.

“We knew from the start that this initiative was going to be a challenge because we had to work fast—build a brand within a few months while we were growing, acquiring, and transforming. Prophet has been a great partner for us and played an integral role in the transformation of Brooks into Azenta Life Sciences, a brand that resonates with our customers and inspires our employees.”

-Linda De Jesus, Chief Commercial Officer & Senior Vice President, Azenta Life Sciences

“Prophet has been a great partner for us and played an integral role in the transformation of Brooks into Azenta Life Sciences, a brand that resonates with our customers and inspires our employees.”

Linda De Jesus
Chief Commercial Officer & Senior Vice President

CASE STUDY

Hillrom

Transforming Hillrom into an integrated partner built for the future of healthcare

Challenge

Coming off a long string of acquisitions and successful organic growth, Hillrom’s business more than doubled in less than three years. Not only was its portfolio of products and services more diverse, but it also carried a variety of different brand names, and its business units operated them independently. More importantly, Hillrom’s customers were turning to them for help with their digital transformation efforts. As a result, Hillrom needed to integrate its portfolio from a digital perspective and transform its brand to reflect the modern, integrated and digital-focused Hillrom.

Solution

Prophet worked with Hillrom on several fronts that included defining an integrated and connected portfolio under the Hillrom master brand. The organization became positioned around a vision of “Advancing Connected Care,” which helped bring that promise to life by migrating ongoing digital acquisitions into its portfolio. Prophet helped Hillrom run a series of customer-centric, demand-gen campaigns to bring its story to market and fuel its CRM system and sales funnel.

Results

Since its rebrand, Hillrom has experienced business growth in six of its subsequent eight quarters, with its non-bed business contributing to much of that, signifying how it is more than just its legacy hospital bed business and more of an integrated partner built for the future of healthcare.

In late 2021, Hillrom was acquired by Baxter, making it a $15 billion global medtech leader and accelerating the organization’s vision for transforming healthcare and advancing patient care.

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