Summary

Available May 6 – David Aaker returns with a timely and essential second edition of Aaker on Branding, 11 years after the original release. As today’s marketing landscape becomes more dynamic, disruptive, and digitally driven, Aaker delivers new insights to help leaders build, communicate and scale strong brands across categories. 

In Aaker on Branding: Second Edition, Aaker introduces the “5B’s of Branding,” a powerful framework designed to help brands stand out in crowded, ever-changing markets. With fresh case studies, brand-building strategies and practical tools, this edition is essential reading for anyone navigating the modern marketing world and aiming to lead with impact. 

This book distills decades of Aaker’s work, covering brand strategy, portfolio management and execution. Updated with seven new chapters on brand communities, disruptive innovation and the 5Bs—this revised edition is a must-have for brand builders seeking to drive uncommon growth. 

Highlights 

  • New “5B’s of Branding” framework for brand-led growth 
  • Modern brand-building strategies for a digital, socially connected world 
  • Updated cases and insights from leading global brands 
  • Guidance for marketers at every stage—from CMOs to managers 
  • Lessons on building brand platforms that drive strategy and inspire culture 

Endorsements

“David Aaker is one of my favorite brand authorities because he understands that the modern brand is an asset that should create value and drive strategy for corporations. His latest treatise is brand dynamite.”

Beth Comstock
Brand Strategist and Former CMO of GE

“This updated edition reminds us that branding is more important than ever. With Aaker’s sharp thinking and timely insights, marketers will find the tools they need to lead with confidence.”

Antonio Lucio
Former CMO of Facebook and HP

About the Author 

David Aaker is the Vice Chairman of Prophet and Professor Emeritus at the Berkeley Haas School of Business. Named the “Father of Modern Branding” by Phil Kotler, he is the author of 18 books and over 120 articles on branding and marketing. Aaker has been recognized as one of the world’s top business thinkers, and his work has been cited more than 160,000 times. His books have sold over one million copies worldwide and shaped how generations of marketers think about brand strategy. 

Connect 

Want to feature David Aaker on your podcast, at your event or in your publication? Connect with us.

Explore how David and Prophet can help your organization unlock brand-led growth through modern frameworks and signature strategies. 

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Building a Strong CEO Brand: Strategies for Elevating Thought Leadership 

A CEO’s personal brand isn’t just about visibility—it’s a strategic driver of trust, differentiation and long-term business growth. 

The Power of a CEO’s Personal Brand 

In today’s business landscape, a CEO’s personal brand is more than just a reflection of their leadership—it’s a strategic asset that influences company success, investor confidence and market differentiation. Thought leadership, when effectively leveraged, can enhance a CEO’s authority, build trust with key audiences and unlock new business opportunities. 

Recent studies reinforce this trend. According to PR firm APCO Worldwide, 77% of adults say a CEO’s reputation impacts their willingness to invest in a company. Another study by Harris Poll found that investment in CEO thought leadership yielded a 14x ROI. These insights highlight the growing importance of personal branding—not just for Fortune 100 executives, but for leaders across industries looking to drive uncommon growth. 

Why a Strong CEO Brand Matters 

At Prophet, we’ve successfully implemented thought leadership strategies for C-suite leaders across industries, from commercial property insurance to data management firms. Our work has demonstrated that a well-crafted CEO brand can: 

  • Enhance brand authority and credibility 
  • Strengthen customer and investor relationships 
  • Attract and retain top talent 
  • Differentiate the company in a competitive marketplace 
  • Maintain brand visibility, particularly in times of economic uncertainty 

Unlocking Thought Leadership Potential 

A CEO’s personal brand should complement existing brand and marketing efforts while creating an authentic and compelling leadership presence. The CEO brand should complement the organization’s brand either through direct alignment or through complementary attributes to create a consistent presence in the market. Thought leadership provides CEOs with a platform to share their unique perspectives, positioning their company as a category leader and increasing market influence. During periods of market volatility, a visible and confident CEO can reinforce stakeholder trust and sustain brand momentum. 

The Action Plan for Thought Leadership Development 

Developing a CEO’s thought leadership requires a structured, multi-step approach. Below are key actions to take: 

1. Audit Current Presence & Study Industry Leaders 

Begin by assessing the CEO’s current digital footprint, media presence and industry influence. Analyze social media activity, press coverage and public speaking engagements to identify strengths and areas for improvement. Comparing against other industry leaders can provide useful benchmarks and help an executive choose the right archetype that both fits their style and what the business needs.  

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2. Define Key Topics, Audiences and Channels 

Create themes with key stakeholders that align with the company’s vision and resonate with target audiences. Prioritize topics based on relevance, impact and alignment with the CEO’s expertise. Identify key audiences—employees, clients, investors and media—and select the most effective channels for engagement (social media, press, events, etc.). Topics may arise that are important but that better suit another voice in the C-suite. 

3. Develop an Actionable Strategy and Timeline 

Integrate thought leadership into the broader marketing and PR strategy. Outline content deliverables such as blog posts, op-eds, LinkedIn articles, keynote speeches and videos. Assign responsibilities and set timelines to ensure consistent execution and alignment with the organization’s goals. 

4. Implement a 12-Month Activation Plan 

A structured rollout is essential for building momentum. Here’s a sample quarterly roadmap: 

  • Q1: Strengthen online presence by increasing social media engagement and publishing industry insights. 
  • Q2: Secure media placements, guest articles and interviews to establish credibility. 
  • Q3: Obtain speaking opportunities at industry events and participate in thought leadership panels. 
  • Q4: Analyze performance, refine the strategy and plan for the upcoming year. 

Where Thought Leadership Lives: Key Channels 

The effectiveness of a CEO’s thought leadership depends on selecting the right platforms for engagement: 

  • Social Media: LinkedIn remains the most effective channel for executive thought leadership, while platforms like Instagram, X (formerly Twitter), Reddit, YouTube and BlueSky can provide additional reach depending on the industry. 
  • Media & Press: Securing articles and interviews in reputable industry publications and mainstream outlets can amplify the CEO’s voice. Your PR firm can help your leader also be a go-to for certain areas of expertise. 
  • Speaking Engagements: Conferences, podcasts and webinars allow CEOs to showcase expertise and connect with peers. 
  • Internal Communications: Engaging employees through internal messaging channels strengthens company culture and reinforces leadership. 

The Long-Term Impact of a Strong CEO Brand 

A well-executed thought leadership strategy builds sustained momentum, driving long-term brand awareness, credibility and market differentiation. By proactively managing their personal brand, CEOs can steer their organizations through uncertainty, foster trust with stakeholders and drive meaningful growth. Ultimately, a visible and authentic CEO presence is a powerful tool for maintaining competitive advantage in today’s fast-evolving business environment. 


FINAL THOUGHTS

“Uncommon Growth” is what we define as high-impact, sustainable growth that is smarter, faster, more human and more actionable. Executive thought leadership is another lever to help enterprises of all sizes achieve it. 

Talk to us about building your executive team’s thought leadership strategy.  

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The Brand and Demand Love Story: Unlocking 2025 Growth in Southeast Asia

Strong relationships rely on both types of marketing to power exceptional growth.

Consumers in Southeast Asia (SEA) are changing daily, requiring brands to undergo rapid transformation to stay relevant. Leading companies are using data and AI to deliver hyper-personalized experiences to the region’s young, tech-savvy consumers. They are embracing sustainability to reflect consumer values.  

In this dynamic interplay between consumer expectations and tech innovation, these innovative companies are setting the stage for a new era of marketing. Exceptional marketing teams know they must integrate brand and demand throughout the entire customer journey in ways that mutually reinforce one another to drive growth.  

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Brand-led experiences encourage exploration and advocacy, creating long-term relationships. Demand-led initiatives help customers use products and services most fully and keep the brand voice and promise front and center. In short, brand changes perceptions. And demand alters behavior. Both are vital. And when they are interwoven at each stage of the customer’s journey—from consideration, purchase and onboarding—organizations are more likely to find success. 

Prophet’s latest research has unveiled the key actions that winning companies across the world have in common, from which we identified four core principles that are especially important in SEA.  

Adapt Quickly: Embrace Experimentation with a Growth Mindset 

The digital savviness of SEA’s young consumers is growing and changing so fast that marketers can barely keep up. Companies are exploring new technologies more quickly, scaling what works and discarding what doesn’t.  

Companies know it’s not enough to be an early adopter – they want to be ahead of the curve. They need to codify an experimental approach to new channels and tactics.  

While not all marketers do this well, Prophet’s latest research has found clear trends among the most successful marketing organizations. Compared to companies that lag the average, these higher-achieving CMOs are courageous, lifelong learners, with 82% saying they are willing to try new processes, compared to 61% of CMOs from less successful firms. They are at ease leading teams with people with more expertise, at 80% versus 64%. And they are far more likely—71% versus 48%—to say they support their teams in experimentation, even through failures. 

Shopee is one of the region’s best examples of adaptability. This innovative e-commerce online platform provides customers easy, secure and fast online shopping. It keeps up with young people by consistently adapting to the region’s evolving e-commerce landscape by swiftly incorporating gamification and fintech services. For instance, Shopee has effectively integrated social commerce features like Shopee Live which allows sellers to showcase products in livestreams and enables direct interaction with buyers, creating an immersive shopping experience and accelerating purchasing decisions. Shopee Live played a crucial role in Malaysia and Thailand’s 9.9 Super Shopping Day, boosting sales by over 6x. 

However, this growth couldn’t happen without a concerted integration of brand and demand. Long-term brand visions are built with consistent brand-building activities in its memorable marketing campaigns. Shopee’s annual 9.9 Super Shopping Day campaign embodies its core values of simplicity, joy and community, building strong brand recognition and excitement. With a brand DNA that is centred on fun, Shopee is able to deliver engaging experiences to continuously drive demand, foster loyalty and sustain growth.  

Increase Customer-Centricity: Data is the Engine 

Many organizations are rich in data. But who “owns” it and how efficiently that data is shared and used makes all the difference. In the most successful organizations, the marketing team is also the most customer-obsessed. They are responsible for customer insights and data, utilizing them to better inform brand and demand efforts – from reinforcing positioning and value propositions, targeting and segmentation, to building a robust loyalty program. 

In companies that most effectively balance brand and demand, customer data and insights are tied to measurable business outcomes.  

DBS Bank, based in Singapore and operating in 19 markets across Asia, blends a customer-centric approach with data-driven personalization and seamless brand-demand integration. Its latest brand campaign, “Trust your spark,” is a brand effort that humanizes banking through real-life stories, evoking emotion and strengthening connections. Using YouTube Instant Reserve, DBS Bank personalizes content with audience interests—food lovers see ads on reducing food waste—enhancing engagement. Using first-party data from Google’s Analytics 360, the bank tracks customer journeys, optimizing ad spend and re-engaging audiences effectively. This data-driven strategy fuels measurable impact, with 15% of new business-related loans and SME products originating from Sparks viewers. With these insights, DBS Bank can make data-driven decisions to optimize future brand campaigns, ensuring its marketing efforts resonates emotionally while driving tangible business results. 

Integrate Short-Term Tech Wins with Long-Term Brand Building 

The rise of tech-enabled demand-generation tactics is reshaping marketing across the region. From predictive analytics and automation to real-time personalization, companies are leveraging technology to drive immediate customer acquisition and conversion at unprecedented speed. According to the e-Conomy SEA 2024 report, most organizations in the region can transition from an initial idea to execution in just six months, with 70% reporting a favourable return on investment (ROI) attributable to GenAI workflows within a year of implementation. 

While these tools accelerate short-term wins, brands must resist the temptation to prioritize quick gains at the expense of long-term brand building. Brand and demand cannot be seen as trade-offs, but as complementary forces. Prophet’s research found that the most successful leaders are those who confidently measure and manage the long and short-term simultaneously. In our study, 84% of marketers who are top performers can manage short-term and long-term KPIs effectively, compared to only 57% of all respondents. The key is “bothism”—embracing the power of tech-driven growth while making sustained investments in brand building. 

POSB Bank, a subsidiary of DBS Bank in Singapore, exemplifies the “bothism” approach by integrating tech-enabled demand generation with brand building in its recent “Treat Yourself Right” campaign. Using AI-powered age-morphing visuals, POSB Bank crafted deeply personal and relatable narratives that illustrate the evolving financial needs of Singaporeans over time. This reinforces POSB Bank’s position as a lifelong financial partner, fostering stronger brand affinity.  

Shangri-La Circle, a five-star luxury hotel brand’s loyalty program in Asia, is pioneering the future of hospitality with its technology by driving immediate operational efficiencies while simultaneously investing in initiatives that enhance the guest experience and build long-term brand loyalty. Shangri-La leverages advanced technology, including NeXRobot for contactless in-room service, a WeChat Mini Program for seamless guest requests and a smart check-in system to reduce staff workload. At the same time, a user-centric booking experience and an AI-powered local marketing platform help personalize guest interactions, optimize customer journeys, and strengthen brand loyalty across its global network. These show that brands can integrate technology seamlessly with the brand experience, ensuring that short-term wins and long-term brand equity coexist in a modern marketing strategy. 


FINAL THOUGHTS

True integration of brand and demand is more than a budget split—it’s about weaving both strategies into a seamless customer journey. By balancing logic and creativity, and fostering a culture of respect and trust, businesses in SEA can unlock exceptional growth and long-term relevance. 

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Three Growth Engineering Tactics to Enhance the Private Equity Playbook

Unlock value beyond the deal through storytelling, go-to-market optimization and culture.

2024 marked an interesting but challenging year in PE. According to Pitchbook, U.S. firms closed 46 first-time funds, raising $9.2 billion—a significant drop from $21.5 billion across 121 funds in 2023. PE also encountered sustained headwinds on entry with the cost of leverage up to 10% in 2024 vs. 5% in 2022. 

As PE combats a few tough years, green shoots are starting to emerge. PE exits in 2024 were at $902 billion compared to $754 billion in 2023, according to Wachtell, Lipton, Rosen & Katz. This is still well below pandemic-era highs but leaves renewed optimism for 2025. 

This stalled deal activity has made clear that while private equity (PE) firms have mastered the art of financial engineering, operational efficiencies, and strategic acquisitions, today’s PE environment requires an expanded toolkit of revenue and growth engineering to unlock value. One that specifically focuses on unlocking the true potential of a well-defined and executed CMO or Growth Officer agenda post-deal.   

What stands out in Prophet’s experience working with a network of trusted PE partners and their portfolio companies is the power of value unlock potential beyond the deal. Specifically, bringing in a growth-oriented playbook alongside an operational and financial engineering one that focuses on four targeted actions with seismic potential to accelerate time to value. 

Crafting a Compelling and Coherent Story of Value: Rethink Your Company’s Identity to act as a Greater Value Multiplier 

Alongside operational and financial levers, the impact of a strong story of value and brand positioning can have on strengthening enterprise valuation cannot be understated. We’ve seen investor valuation models shift towards more forward-leaning expectations and storytelling. A strong story of value is an essential foundation in supporting the brand and can help reduce customer churn, enable premium pricing and attract top talent.  

The story of value has two parts: the corporate story, which is investor-focused and catalyzes leadership and business value, and the brand story, which is customer-facing and drives awareness and customer consideration and retention. 

These all work together as important signals to a much broader set of stakeholders, ultimately enhancing exit appeal to strategic buyers or IPO markets. A well-structured brand system should go beyond a creative exercise to crystallize business ambition and serve as the essential wrapper that catalyzes a new growth thesis. The creative strength of the work is also not trivial; new strategies can fall flat or get lost in old design systems and messages. 

It is essential to nail the blend of both stories to create a symbiotic relationship that enhances overall enterprise value. 

Driving a Customer-Led and Commercially Minded Go-To-Market Reconfiguration: Fix the Leaky Funnels and Unlock New Sources of Revenue 

Companies may risk struggling with stagnant growth, inefficient go-to-market strategies and underperforming sales motions post-acquisition. Partially changing leadership through the transition of ownership can risk decelerating progress in the short term. Post-investment, the primary goal is to avoid harming existing businesses and commercial momentum while reorganizing and integrating new technologies and products. 

However, changing leadership creates new opportunities to get closer to customers and the marketplace, uncover new insights and revisit outdated go-to-market processes by re-engineering the experience from first principles. This allows the organization to realign its brand, marketing and sales tactics in a way that can improve conversion, expand share of wallet and shorten sales cycles. 

The real unlock is creating a new or improved system that successfully drives leads and follows them through an improved sales channel, enhancing both demand generation and the sales process. These types of transactions can also serve as welcoming opportunities to deliberately engage with customers more broadly. Specifically, conversations that expand the frame of reference of the new entity and open opportunities to deepen relationships or cross sell more effectively. Finding new processes for this that can scale in broader roll-ups can accelerate the time to exit for portfolio companies.  

Using Culture as a Catalyst to Power Change: Get People to See, Believe and Live the Change 

When PE firms acquire a company, there’s often a disconnect between leadership priorities, business strategy, organizational culture and the financial growth plan. Change is expected and constant during these transitions but is often not well communicated or orchestrated. New leaders are brought in to drive the change but need to lean heavily on legacy teams, especially in the beginning.  

The HR function is often undervalued, but culture is critical at deal time. Building a unified culture accelerates integration and leverages an energized organization to achieve objectives. Post-deal, the focus shifts to attracting and retaining the right talent for the company’s vision. Highlighting both the initial integration and ongoing talent strategy is essential. A well thought out story of value and brand from empowered CMO and/or Growth Officers should be deliberately activated internally to shift employee culture to drive impact externally.   

Where’s your playbook? 

Prophet understands the essential role of revenue engineering for PE value creation—and more importantly, how to define and accelerate the right company efforts to gain a competitive edge in an increasingly complex valuation market. We routinely see PE firms with great playbooks and partners for rapid due diligence going into a deal that outlines strategic routes and assessments of where to play post-deal along with the risks associated with the moves.  

However, post-acquisition can be the ideal time to bring in a growth-led “think and build” partner capable of accelerating the CMO or Growth Officer agenda to move quickly to execute how-to-win strategies that unpack new customer insights, depict a more coherent story of value, develop a refreshed identity, reimagine new customer experiences and power a renewed sense of culture. 


FINAL THOUGHTS

Whether taking a controlling investment, executing a roll-up, carve-out, or a full-on turnaround, please contact us to learn more about how we can help. 

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The Multiplier Effect: How Brands Unleash Full-Funnel Growth

New research shows how integrating brand and performance marketing drives better outcomes.

For more than a decade, performance marketing has claimed an outsized share of CMO attention—and budget. But new research from The Multiplier Effect: A CMO’s Guide to Brand Building in the Performance Era reveals a deeper truth: the most powerful results come not from performance or brand alone, but from a smart, integrated approach that connects the two. 

Developed in collaboration with WARC, Analytic Partners, BERA and System1, this landmark report offers one of the clearest cases yet for full-funnel marketing—Prophet is proud to have played a central role in bringing it to life. Through our work designing and executing brand and demand strategies that deliver measurable business impact for our clients, we know that when brand and performance work together, growth multiplies. 

The Myth of the Performance-Only Playbook 

The research confronts a long-standing myth: that brand marketing can’t deliver provable business results. The data tells a different story: 

  • Brand marketing alone outperforms performance marketing in ROI. 
  • When brand and performance efforts are combined, the return on investment increases by an extraordinary 90%. 
  • High brand awareness makes performance campaigns more effective at the bottom of the funnel. 
  • Stronger brands enjoy greater pricing power—improving profitability, not just reach. In fact, a 1% increase in brand differentiation and relevance drives a 0.6% lift in pricing power. 

These insights are particularly important in categories where consideration cycles are long. In B2B, for example, just 5% of buyers are in-market at any given time. Performance tactics focused only on in-market buyers will always miss the majority of the audience. Investing in brand ensures you’re influencing choice long before a prospect raises their hand. 

Why CMOs Need a New Approach 

The distinction between brand and performance marketing is increasingly outdated—and, as the report shows, costly. Over-prioritizing performance at the expense of brand leads to a “performance penalty,” where revenue returns can drop between 20% and 50%. The solution? A more balanced and integrated investment strategy: 

  • CMOs should allocate at least 30% of marketing spend to equity-driving work, with 40–60% considered best practice. 
  • Marketers need to shift from siloed brand and performance teams to integrated planning, aligning campaigns around full-funnel creative platforms. 
  • Budgets should account for the “media multiplier”—the longer-term value of media investments—which can range from 1.1x to 2x, depending on the channel. 
  •  Have patience—but not that much… while performance marketing might show an initial bump in sales, within 90 days, 50% of the brand impact will be realized 

Finally, marketers need the tools to measure what really matters. The report encourages building a “measurement stack” that tracks both short- and long-term impact—from immediate campaign returns to effects on pricing, preference, and brand equity. 

How to Win Across the Funnel 

At Prophet, we’ve long believed that sustainable, uncommon growth comes from integrating brand and demand. That’s why we help CMOs and marketing teams not only define their brand’s purpose and positioning—but also bring it to market through strategies that drive awareness, conversion, and loyalty. 

Our work with clients like PENN Entertainment, FM, Inspira Financial and Curative demonstrates how a full-funnel approach pays off: 

  • For Inspira Financial, we led a full rebrand from Millennium Trust, delivering everything from strategic foundations to campaign creative and media execution. 
  • For Curative, an innovative health insurance challenger, we partnered across two phases: building the brand and go-to-market story, then developing a high-performance ABM demand strategy. The result? Record-breaking mid- and lower-funnel engagement and rapid customer growth. 

FINAL THOUGHTS

The Multiplier Effect is more than a research study—it’s a roadmap for how modern marketing leaders can unlock the next wave of growth. At Prophet, we help our clients build strong, distinctive brands and connect them to performance strategies that convert. 

If you’re ready to rethink your marketing model and activate a strategy that delivers strong brands and connects that to growth across the funnel—we’re here to help. 

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Proceed With Caution

Prophet’s 2024 Corporate Earnings summary, with 2025 implications.

2024 came in like a lion, with optimism and a return-to-growth mandate across sectors despite interest rate uncertainty and global unrest. After a challenging 2022 and 2023, consumers and companies resumed spending. Markets bounced back. In fact, in our 2024 summary, “Year of Resilience,” companies researched saw a 85% year-over-year net income increase across all the companies and sectors analyzed.

With new policies and a more favorable M&A environment, companies saw promise for 2025. And so did we as we analyzed year-end earnings reports of more than 50 of the world’s largest, fastest-growing and most relevant companies.

Our goal was straightforward: understand how leaders experienced the highs and lows of 2024 and uncover implications for 2025. As we listened and researched, most companies still see growth opportunities but CEOs and CFOs understand the need to remain vigilant—cautiously monitoring hypercomplex economic challenges in real time.

With that in mind, first, we’ll look back at the 2024 cross-company and industry drivers of growth as well as a few of the issues that kept leaders up at night. Then, we’ll look at what that might mean for 2025.

A Relentless Drive to Unlock Uncommon Growth 

Last year, companies around the globe made confident and at times uncommon growth moves. Some invested in new customers. Netflix, for example, gained 19 million paying users by cracking down on subscription sharing and Airbnb invested $250 million to expand its core app usage. Others explored new territories. AB InBev poured millions of dollars into nonalcoholic brewing technology and Uber and Waymo expanded their autonomous ride-hailing offerings to more cities. In sustainable growth, Hyundai launched its “HTWO” brand to represent its world-leading hydrogen fuel cell system. The commitment to innovation reflects a broader mindset, well expressed by Ford CEO Jim Farley: “Our relentless focus on executing the Ford+ plan has delivered strong results, positioning us well for continued growth in 2025 and beyond.”

Transitioning to M&A, although it was a more muted landscape in 2024, we saw several strategic deals that signaled uncommon growth opportunities, including Exxon Mobil’s acquisition of Pioneer, Capital One’s pending acquisition of Discover that aims to redefine its role in the financial ecosystem and Verizon’s acquisition of Frontier Fiber, the largest pure-play fiber internet provider in the U.S.

As we move through 2025, leaders appear to be swinging big in innovation, market expansion and M&A as many expect their competitors will be quieter due to market uncertainty. Relative to M&A, exciting times are ahead with an estimated global deal value reaching $3.5 trillion. According to Morgan Stanley CFO Sharon Yeshaya, “This will not just be a blip on the radar, as M&A pipelines remain healthy and diversified.”

A Pivot to Leveraging AI as a Commercial Building Block 

From “talking about AI” to “scaling AI” to “AI as a commercial driver of success,” the evolution of artificial intelligence since the early 2020s is striking. Beyond boosting efficiency, AI is being harnessed as a business engine. Tech giants, as expected, are broadcasting the generative AI enhancement of their product lines, providing relevant and tangible benefits—Apple Intelligence, Meta Glasses, Amazon’s Alexa+ and Tesla FSD cars, to name just a few. Google CEO Sundar Pichai stayed true to this trend, stating, “Scaling Gemini on the consumer side will be our biggest focus next year.”

Beyond the tech sector, other market leaders are also pushing AI-driven innovation. Chevron is utilizing its novel FaultAssist program to forecast disaster prevention. Pfizer is propelling AI-powered drug discovery and optimization of its back-end processes, enabling faster medication deployment. Lyft is using AI for driver support and troubleshooting, estimating a total of 28,000 hours saved in support time.

Amid the widespread and ongoing AI acceleration to date, leaders are anxious to push their AI agendas forward in 2025 while recognizing the need to clarify what their businesses truly need—both operationally and commercially. For instance, Delta CEO Ed Bastian is taking a more deliberate approach, ensuring alignment between core operations and the brand’s overall promise: “[Our] focus on AI is to learn, and to listen, and to make certain that we’re ready before we jump in with both feet.”

An Obsession with Being Market Back and Customer-Centered 

Consumers are focusing on simplicity and speed. Fueled by what Accenture calls the “impatience economy,” they are siding with brands that are quick to market and bespoke in their offerings. From the fastest shipping to fast fashion, brands like Amazon and Zara are first in line. Fortive CEO James Lico shared, “The reason for [their] five-year track record of success is a commitment to their Fortive Business System … [which] helps identify unmet customer needs, develop new products and get them to market faster.”

But speed has its costs such as sustainability. A key focus of last year’s report, sustainability appears to have become more of a nice-to-have than a differentiator for 2025. Instead, consumers are prioritizing other areas and companies are following suit. For one, getting healthier, as personal health brands like Hims & Hers and Novo Nordisk are expanding with GLP-1 weight loss medications. Second, consumers continue to seek out unique experiences. Brands like Travel + Leisure and Mastercard are already benefiting from increased interest in tourism and more cross-border payments (up 24% year over year for the credit card company) and Marriott is growing its room count, adding 123,000 rooms in 2024.

Moving forward into 2025, we expect to see more innovation in the name of speed—from production to shipping to service models—as well as an effort to leverage customer data and feedback to further tailor offerings to meet unmet needs. Across offerings we also see an opportunity for more industries to get in on the health and overall self-betterment craze. As we touched on with AB InBev’s shift to nonalcoholic, we believe there’s room to succeed outside the obvious health-centric sectors.

A Desire to get the Employee Value Exchange Right 

Today, companies’ policies around remote work continue to evolve. Firms with competitive hiring practices like JPMorgan are more comfortable taking a firm stance on return-to-office mandates while tech giants Apple and Microsoft have remained committed to hybrid policies. And in places where the industry is split, unhappy employees are speaking out. For example, when AT&T adopted a strict return-to-office policy, it sparked employee backlash on social media allowing Verizon to capitalize by recruiting AT&T employees with hybrid and remote offers.

The ongoing discourse around DEI in the workplace has further complicated the employer-employee value exchange, as has the perceived role AI will play in the workplace, tied to job displacement and uncertainties about adapting and pushback against AI adoption.

As highlighted in our research, these debates only intensify tension in the job market as talent shortages persist across industries. As the population ages, CEOs are expecting labor market shifts, with a large population of skilled laborers beginning to retire, leaving a void of qualified talent. In health care, CVS is making strides to address pharmacist shortages. In the aviation industry, American Airlines and United both paused hiring due to the high cost of training and aircraft shortages, in part due to Boeing’s departing engineers. On the positive side, Delta celebrated its profit-sharing day, distributing $1.4 billion to its employees promoting corporate culture.

A quarter into 2025, it’s clear that companies need to take a fresh look at their employee value proposition, their employee experience and what it will take to recruit and retain top talent.

A Strong Belief that Resiliency and Agility are now Operational Cornerstones 

On a macro level, the global economy’s resilience has continued to be put to the test: interest rate debates, high inflation and geopolitical conditions created uncertainty, yet unemployment remained low and consumer spending persisted.

2024 proved to be a period of optimistic resilience. Eastman Chemical was hit by weak end-market demand, fluctuation in raw material prices and regulatory pressure. Yet, through innovation and the adoption of advanced technologies, it found ways to reach its earnings goals. Lockheed Martin faced supply chain disruptions and high material costs but expanded its engineering manufacturing facilities to meet rising demand. On the other hand, Exxon Mobil and Boeing felt the squeeze of fluctuating demand and material prices, leading to dips in net income—a reminder that even industry titans must continuously adapt.

Now, in 2025, some companies are demonstrating the importance of adaptability under the policies of the new administration to drive success. Apple plans to invest $500 billion to move a manufacturing facility from Mexico to Texas, avoiding the effects of cross-border tariffs. Amazon similarly continues to invest in data centers across the U.S.

With shifting economic policies, evolving regulatory landscapes and global market fluctuations, the true impact of these bold investments remains uncertain. As companies navigate this unpredictable environment, their ability to showcase cautious resilience will define their success in 2025 and beyond.

Acknowledgments: Bridget Mitchell, Hannah Anderson, Mary Kovacs and Samuel Pinchback.


FINAL THOUGHTS

It is evident that the navigation, success and resiliency of the companies we studied will continue to look different in 2025 compared to 2024. As the year progresses, companies will aspire to achieve positive outcomes; however, as variability remains high, it is imperative to err on the side of adaptability and to continue to proceed with caution. 

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Expert Roundtable: The Brand vs. Demand Marketing Dilemma

Three senior experts from PepsiCo, Suntory and WARC share their perspectives on how marketing drives sustainable growth by integrating brand and demand. 

For over a decade, the role of the marketing organization has undergone a continuous evolution. It has become a growth engine with the expectation to drive greater revenue for existing businesses while also identifying, sizing and pursuing new sources of growth.  

Under intense competition, businesses in Asia and across the world are faced with an urgent need to identify new growth pathways within saturated markets. Meanwhile, the pressure for financial performance, combined with the rise of digital technologies and AI, as well as the stronger capability to quantify results in demand marketing, have made the tension between long-term brand building and short-term demand generation increasingly evident. 

Today’s marketers are being asked to do more with less. Balancing long-term brand building with short-term demand generation has become a pressing issue.  

We interviewed three senior marketing experts from PepsiCo, Suntory Global Spirits, and WARC to share their insights about balancing brand and demand marketing: 

Yan Rives 
Marketing Director, Suntory Global Spirits 

Lizzie Li 
Consumer Insights Director, PepsiCo   

Jenny Chan
Editor, WARC

In today’s market, do brands today still need to communicate clear values or a point of view? 

Jenny: Amid fierce competition, brands need strong values more than ever to build a competitive edge. Consumers are reevaluating their consumption priorities and expect brands to align with their values. A brand’s attitude must not only stay true to its DNA but also keep pace with the times. Brands need to understand the differences between subcultures, ensure authenticity and differentiation, and express empathy and understanding toward consumers. 

Lizzie: I completely agree. Many brands today chase short-term performance but overlook the fact that short-term gains are built on long-term brand equity. Brands need to continuously reinforce and solidify their values to remain resilient in a fast-changing market. Simply put, short-term gains cannot exist without long-term brand building. 

Yan: I believe every brand needs a clear value proposition, but not every brand needs a point of view, which must be authentic. My take is: if you don’t have a genuine point of view, don’t fabricate one. We have seen numerous brands take stances on social issues but come across as insincere. If a brand truly has a set of core beliefs and knows how to bring them to life — in a way that is authentic and true to your DNA — that’s when it becomes a powerful brand strategy. 

What is your perspective on the strategy of dominating a specific sub-category for all relevant consumers, as opposed to initially focusing on a distinct group of target consumers? 

Jenny: These two approaches are complementary. On one hand, identifying and capturing a key group of consumers helps brands expand market share and build associations. On the other hand, focusing on sub-categories enhances brands’ competitiveness in specific sectors. However, brands need to establish multiple category entry points (CEPs), including emotional and occasional associations. By broadening these entry points, brands can more easily become the top choice in consumers’ minds. 

Yan: I think it’s important to align your strategy with the brand’s resources and market realities. In highly competitive environments where hundreds of brands vie for limited opportunities, it may be more reasonable for niche brands with limited resources to focus on winning with specific channels or consumer groups, rather than attempting to boil the ocean. Another factor to consider is whether your brand has the potential to gain unprompted advocacy — i.e., whether your customers already promote your brand on your behalf. This is often more effective in capturing niche audiences than large-scale advertising. 

Lizzie: I believe the increasingly niche sub-categories are the efforts of brands seeking growth when they have little choice in a saturated market. Truly sustainable growth requires balancing both types of strategies — starting with specific audiences and addressing their needs that are more universal before expanding to a wider audience, creating traction across different audience groups. This strategy combines focus with scalability. 

During an economic slowdown, when consumers are more cautious in their spending, how should brands adjust their marketing strategies? 

Yan: The answer to that question depends on what you’ve been doing in the past. If your sales have been mostly fueled by brand equity, you’ll be fine – think Hermès reporting surging growth quarter after quarter.  Cautious consumption is about searching for better value, which is not always equivalent to a lower price. The famous “lipstick effect” as well as the latest reports on China’s shopper behavior across various product groups, suggest that consumers want to reward or treat themselves even more when the future is no longer as certain as it used to be. 

Lizzie: Absolutely. The market is oversupplied and consumers are more rational, But rationality doesn’t mean they only care about functionality. If a brand only offers functional benefits, there are too many generic, white-labeled alternatives, making it impossible for brands to charge a premium. Therefore, brands increasingly need to solidify their core assets, build emotional connections with consumers, and create a competitive “moat” around the brand. For example, while there exist many cheaper alternatives to Uniqlo, its brand philosophy of “LifeWear” resonates deeply with consumers, who still choose to buy its products. 

Jenny: I’d like to add that even during a consumption downturn, brands shouldn’t rely solely on price cuts and discounts as a tactic, as this harms long-term brand loyalty. Consumers nowadays are reevaluating the balance between price, quality and service. The key question becomes: is your product truly worth its price? If the answer is yes, consumers will still find it valuable even during a downturn. 

What are the key challenges in integrating brand building and demand generation? What are the experiences of your organization?  

Yan: The key challenge is — and has always been — reaching the right balance in building physical and mental availability. At Suntory Global Spirits, we start by leaning on growth truths that are deeply integrated into our three-year and annual planning. Those truths provide directional guidelines on the split between demand creation and demand conversion, specific to brand life stage and nuances of the specific market. We deploy a cross-functional approach for course correction and continuous improvement, providing a forum to address topics beyond mere performance management, such as consumer feedback on innovation, challenges in specific channels, and the impact of marketing activities.  

Jenny: I think the biggest challenge is balancing short-term and long-term strategies. Treating brand building and demand generation as opposites limits overall marketing effectiveness. From company culture to budget allocation and creative processes, we need to “do both,” fundamentally shifting away from an either-or mindset. 

Lizzie: Integration of brand and demand is a very difficult challenge. It requires brands to create more comprehensive evaluation criteria — not just focusing on sales data but also tracking brand health. In terms of talents, besides specialists, we need more generalists. Marketing leaders also need more space for regular assessments and reflection. 

What role does consumer insight play in the marketing organization? 

Yan: Insight is a starting point for the work of marketers. Synthesizing insights into briefs or recommendations has become increasingly difficult as the number of sources has proliferated. It’s amazing how AI makes this process both easier and more complex at the same time. In a world of data abundance, qualified insights teams, strategists, as well as senior marketers who can foster high-quality judgment within the organization, are more important than ever. 

Lizzie: The insights department is a core capability of any organization, driving the shift from a manufacturer-centric view to a consumer-centric one. In a complex market, we need to cut through the noise, identify key insights and synthesize them to create tangible growth opportunities for the organization. Data alone doesn’t speak; its true value comes from human interpretation. Staying curious and adopting an outside-in perspective is essential to truly understanding consumer needs. 


Prophet’s research demonstrated that pitting brand against demand marketing limits  impact. Organizations that adopt an integrated approach are more likely to drive outstanding business results. We identified six key actions: 

  • Ensuring brand and demand teams share strategy and focus on business outcomes 
  • United by a passion for delivering against customer needs 
  • Integration is not about compromise, but about being great at both, and combining creativity and logic to get there 
  • The best organizations know it won’t be easy – they expect to fail sometimes but enjoy the ride 
  • Thinking long and short-term at the same time with measurement systems that track both 
  • Marketers are inside of, and part of, organization ecosystems working closely with CEOs, CFOs, CTOs and sales 

FINAL THOUGHTS

Prophet’s team of brand and marketing experts helps you develop holistic marketing strategies that integrate sustained brand and demand investment to create and deliver value.

Unlocking the Power of Culture for Your Business

A guide to creating cultures that energize employees and unlock uncommon growth.

Breaking the Myths Around Culture Change

Culture change doesn’t have to be daunting
A strategic, people-centered approach can make it intuitive, engaging and even fun.

The power of focus
Instead of overhauling everything, the most effective culture shifts involve amplifying what already makes an organization unique.

The right time is now
Waiting for the ‘perfect moment’ to address culture is a costly mistake; the best companies integrate culture into their ongoing strategic imperatives.

Lessons from the Frontlines: What Works & What Fails 

Don’t make culture an ‘HR thing’
True cultural shifts must be embedded into business strategy and operations.

Leaders must lead
Executive teams play a critical role in setting the tone and modeling desired behaviors.

Follow the love
Culture thrives when employees are inspired, engaged, and empowered to be active participants in shaping their work environment.

Download Report
Making Culture Pop: Unlocking the Power of Culture for Your Business

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Thank you for your interest in Prophet’s research!

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Defining Uncommon Growth

Uncommon Growth is high-impact, sustainable growth that is faster, smarter, more human and more actionable—requiring organizations to increase speed to market while building the right capabilities, culture and business models to outpace disruption and drive lasting impact. 

Empowered, informed and demanding customers. Relentless tech advancement and disruption. Unmanageable data volumes. Geopolitical conflict and macroeconomic volatility. Shifting competitive vectors and intensifying regulatory oversight.  

Welcome to the new normal – about which there is nothing normal. 

But for all the change, there’s one constant for business leaders: intense pressure to deliver growth, quarter after quarter, year after year. Given today’s extraordinary challenges and complexities, however, these business leaders now recognize that yesterday’s best practices no longer apply. In other words, uncommon times require uncommon approaches to drive uncommon growth.  

So, what do we mean by uncommon growth? First and foremost, it’s high-impact growth that’s faster, smarter, more sustainable and more actionable. Breakthrough product innovations – whether from start-ups or well-established brands – are perhaps the most visible examples of uncommon growth. But these are exceedingly rare. Similarly, bold acquisitions can drive uncommon growth, but relatively few firms have the capital to pursue this option.  

In mature industries with tight margins, uncommon growth can mean outpacing the competition by a point or two. Or grabbing market share via smarter marketing, more attractive offers, better experiences or new sales channels. Or reshaping a brand or core value proposition for increased relevance to changing customer behaviors. To some extent, uncommon growth is a function of boosting returns on investments in transformation and innovation programs.   

Uncommon growth takes many forms. Consider how a leading drug store chain (CVS) transcended its successful retail heritage through a disruptive new home care business, with existing brand equity energizing its entry into an adjacent sector with a brighter growth outlook.  

A legacy entertainment brand, PENN Entertainment, shifted to an omnichannel business model to engage more customers across a fragmented media landscape. A software provider remixed its portfolio of 100+ products for delivery via a cloud-based platform for the future. There is no singular path towards uncommon growth but despite varied success, all companies need to find ways to unlock uncommon growth today and in the future.  

The Action Plan for Uncommon Growth

Unlocking uncommon growth can be as much about the “how” as the “what.” The combination of building new capabilities, securing organizational alignment and developing muscle memory can power companies to launch new products, services and experiences, devise new business models, and execute growth strategies faster and more repeatably than in the past. The priorities include: 

Increasing Organizational Velocity

Uncommon growth typically starts with speed. That means shortening the time from insights to decisions and from execution to impact. And accelerating go-to-market timelines, with faster design-build-test cycles and a quicker pace for launching MVPs and releasing updates. It’s a huge leadership challenge because most businesses today simply aren’t built to keep up with rapidly shifting market demands or seize opportunities that come and go faster than many firms can act.  

Taking the Holistic View

There are multiple levers leaders can adjust in pursuit of uncommon growth – and they should explore them all. Product and service offerings will be priorities, but product bundles and subscription models may move the needle. Refreshed customer experiences, with personalization and customization features, can drive significant value, too. New technology may be deployed to unlock new distribution channels or enhance specific touchpoints (e.g., Generative AI tools for tailoring recommendations and offers).   

Energizing the Culture to Promote Risk-Taking and Experimentation

For many organizations, that means making collaboration and co-creation (with partners and customers and across functions) the norm, rather than an exception for special projects. Similarly, innovation must be operationalized as a business-as-usual process and function (like finance and HR). These are not easy changes to enact, but they’re necessary to remove internal and cultural barriers to growth.   


FINAL THOUGHTS

It’s all about speed to growth which can only be achieved through speed to insight, speed to strategy, speed to market, speed to impact and speed to commercial scale. So why are we sharing our thoughts about uncommon growth? Because that is what current conditions require, and what the future will demand.  

And because we are The Uncommon Growth Company.  

Explore our solutions and services or talk to one of our experts about how we can help you, your team and your organization unlock Uncommon Growth. 

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The Culture Pendulum: Striking Balance for Your Organization in 2025 

Discover strategies to foster a resilient culture that drives engagement, innovation and uncommon growth.  

Oscillating between extremes is a familiar pattern for organizations and the concept of the cultural pendulum illustrates how workplace values shift over time. These shifts often swing between opposing ends before eventually finding a balanced middle ground. In recent years, however, disruptions like the pandemic, technological acceleration, social movements and evolving work expectations have significantly amplified these swings. We’ve witnessed organizations shift from hierarchical to flat structures, traditional workplaces to fully remote setups, hustle culture to well-being focus, uniformity to hyper-personalization and stability to relentless innovation.   

Cultural oscillations don’t just disrupt workflows. They drive disengagement and attrition. Reports indicate that 90% of UK employees feel disengaged, with many opting for ‘quiet quitting’ a term used to describe doing only the bare minimum at work in order to prioritize life outside of it. Global turnover climbed to 20% in 2024, while the average tenure has dropped to 4.2 years.   

While change is inevitable, constant pendulum swings are exhausting, disruptive and rarely optimize the return on human capital investments. For organizations to achieve sustainable success, cultural balance is essential, leveraging the best of extremes while aligning with internal and external factors. This is not just a CHRO concern, but a critical agenda for CEOs and business leaders striving for uncommon growth. By fostering stable and resilient cultures organizations create the conditions for innovation, engagement and long-term competitive advantage.   

What Companies are Getting Wrong   

As the cultural pendulum swings again, organizations must take heed of the extremes shaping today’s workplace. 2025 presents a pivotal opportunity to find equilibrium and thrive, but the examples we’re seeing from major companies serve as cautionary tales. 

The Cost of Retreating from DEI   

Recent headlines have revealed unsettling shifts. Companies like Ford, Walmart and McDonald’s have scaled back their Diversity, Equity and Inclusion (DEI) commitments, a move criticized for prioritizing short-term savings over long-term growth, equity and engagement. These retrenchments risk derailing progress and eroding trust.   

Action is critical: Rather than retreating from these crucial values, focus on ways to embed inclusivity at every level, from recruitment to performance management and leadership development. If you can no longer set goals for achieving diversity at senior levels, review consistency of career development plans, promotions and performance ratings across diverse groups as well as attrition rates. Equip your leaders with these insights to ensure DEI is at the core of all decisions to deepen engagement and create an environment where diverse voices shape the future of the business.  

The Return to Office Dilemma   

Another tension point is the resistance to strict in-office mandates being enforced by Amazon, JPMorgan, PwC and others. After years of remote work, many employees expect flexibility, yet in-person collaboration remains vital for building trust and sparking creativity.   

Here’s the way forward: Rather than forcing employees back into full-time office environments, listen to your employees’ perspective on when and how they feel most productive layered on top of the needs of teams, functions and ultimately the business. There’s not a one-size-fits-all as there may be cyclical needs for teams to come together in person. Employees who are just starting off their careers, or those new to a business, may feel a greater need to spend more time amongst colleagues in-person learning how things work. Flexibility often in the shape of a hybrid-first approach balances autonomy with intentional in-person interactions is increasingly a requirement top talent are looking for from employers. Thoughtfully designed on-site events, such as brainstorming sessions and team-building activities, can create meaningful connections while preserving the flexibility employees value.   

Breaking the Cycle of Cultural Extremes   

The pendulum effect isn’t new. It impacts multiple facets of organizational culture.  Decision-making for instance, often swings between rigid top-down control to decentralized autonomy or vice-versa, sometimes losing clear direction in the process. Uber’s shift from centralized to decentralized, and then back again, illustrates the risks of extremes.   

The key to a balanced culture lies in anchoring your organization in its core values. Values-led organizations are uniquely equipped to navigate change, maintain consistency and are perceived more authentically even in the most turbulent times. The results speak for themselves. Costco’s unwavering commitment to its values has led to industry-leading retention rates, while IKEA’s steady growth is fuelled by value-driven decisions in areas like product innovation and sustainable supply chains. By prioritizing long-term impact over reactive trends, these organizations demonstrate the power of living their values.  

Unfortunately, for many organizations, values remain little more than words on a page. That’s why we work hand-in-hand with our clients to ensure values are not just defined but embedded into the fabric of the organization, influencing everyday behaviors, rituals and processes. Using our Human-Centered Transformation Model, we align every aspect of an organization with its core values, helping clients like Chick-fil-A and Encompass Health turn their values into actionable practices that drive sustainable growth and engagement.

Make 2025 Your Year of Culture Balance   

A balanced approach to culture creates stability and a much-needed foundation for businesses, especially those navigating change, growth and transformation. Let’s face it, this is something most businesses are grappling with most of the time. Creating a clearly understood and communicated view brings greater trust, tolerance and engagement that supports business performance during the most turbulent times.    

Here are our top 5 strategies to support cultural balance for the long term:  

  1. Keep culture front and center on the executive agenda: Being intentional about measuring employee sentiment, both internally and externally, is critical for understanding emerging expectations and how to respond to them. By making culture a regular agenda item, you’re more likely to make ongoing adjustments, reducing the need for major overhauls.  
  2. Stay anchored in values: Use your core values as a guide for decision-making and clearly communicate how they impact decisions that are taken. Consistently integrate these values across the employee eco-system from attraction and recruitment and performance management to rewards, recognition, promotions and development.     
  3. Prioritize employee listening: Regularly seek and act on employee feedback to create policies that reflect their evolving needs and expectations. A culture of listening builds trust, strengthens engagement and ensures employees feel valued and connected.  
  4. Develop leadership for balance: Equip leaders with the tools and skills to navigate tensions, balance autonomy with collaboration and adaptability with accountability. Strong, values-aligned leadership is the foundation for stability and engagement.   
  5. Make incremental changes: Introduce small, manageable adjustments to build change resilience and ensure long-term impact, rather than relying on one-off initiatives. This measured approach ensures resilience, reduces resistance and drives sustained impact.   

FINAL THOUGHTS

Ready to build a balanced culture in 2025?  We specialize in helping organizations navigate complexity and build resilient cultures. Whether it’s embedding values and inclusive behaviors, designing hybrid work strategies, or strengthening leadership capabilities, our tailored solutions ensure your organization thrives amid change. 

Contact us today to make 2025 your year of balance.   

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The State of GenAI Adoption in Europe  

Essential insights for business leaders aiming to unlock consumer-centric growth and stay ahead of the curve in 2025.   

GenAI marks a turning point in digital transformation – one that is fundamentally different from any technology shift we’ve seen before. As a technology that augments intelligence and creativity, its capacity to revolutionize industries is infinite. Senior leaders across Europe are eager to tap into GenAI’s potential to drive large-scale efficiencies and expand capabilities. But what does this mean for consumers? Are businesses truly considering the impact of GenAI on consumer needs and behaviors?  

As European businesses race to implement GenAI, they must center their strategies around consumers, ensuring that innovation serves not only business goals but also the evolving demands of the consumer. Placing consumers at the heart of GenAI adoption is key to achieving sustainable, uncommon growth.  

Many senior leaders are excited about GenAI’s potential to drive large-scale efficiencies. Boards are focused on GenAI risks, but recognise that investments have major potential upside.

Layla Keramet
Prophet Partner

Data from our latest research report, The Rise of the AI-Powered Consumer, highlights that around a third of German (30%) and nearly 40% of UK consumers have embraced GenAI tools in the last six months. However, Europe lags behind other regions – Asian markets like China and Singapore report much higher adoption rates, with 60% and 56% respectively. The slower adoption can be attributed to growing skepticism and privacy concerns.

One notable trend in the European markets we surveyed is the younger demographic leading the charge. Millennials (ages 28-42) have shown the highest adoption rates, with 53% actively engaging with GenAI tools. In comparison, GenZ (ages 16-28) lags behind by 3 percentage points. Their lower enthusiasm stems from concerns over the relevance and accuracy of GenAI’s output. With millennials holding the most purchasing power today, businesses need to act now to meet their needs, or risk falling behind.  

Putting Consumers at the Heart of AI Innovation 

For GenAI to drive meaningful innovation, companies need to understand how European consumers are interacting with the technology. Our research shows that more than half of European consumers surveyed (and global consumers) use GenAI for both professional and personal purposes, with personal usage rates hitting 90%.  

The leading use case of GenAI is entertainment – creating memes, songs and other content to share with family and friends. This trend offers brands an opportunity to engage with consumers in playful, creative ways. Take Zalando, the German e-commerce giant, for example: they’ve introduced the Algorithmic Fashion Companion (AFC), a GenAI-powered tool that provides personalized fashion recommendations, resulting in a 40% increase in average basket size.  

European consumers also expect more from brands adopting GenAI. In the UK and Germany, over 70% of consumers want to use AI during the pre-purchase phase, showcasing the growing demand for AI-powered product and service exploration. Moreover, 73% of respondents view brands using GenAI as innovative, while 77% say GenAI sparks new product discoveries. It’s clear that consumers want AI to do more than just entertain – they want it to help them make informed choices.  

AI and Ethical Responsibility 

In Europe, there is a heightened demand for accountability and transparency when it comes to GenAI. Nearly 66% of German consumers express concerns about the ethical use of GenAI, a sentiment echoed across other European markets. Moreover, 82% of global consumers expect brands to disclose when they are using AI in their services.  

The reason for this concern is clear – privacy and data security remain top priorities for European consumers. Two-thirds of consumers cite these as primary barriers to greater GenAI adoption. This is especially pronounced in Germany, where privacy laws and concerns about data misuse are particularly strict. Consumers expect businesses to take the lead in creating ethical frameworks and transparent policies for AI usage, with 80% of global respondents agreeing that it is the responsibility of companies to develop clear guidelines for GenAI.  

As businesses in Europe look to unlock the full potential of GenAI, they must balance enthusiasm with caution. There is certainly a growing appetite for innovation, but the key to success lies in ensuring that these technologies enhance the consumer experience in ethical and responsible ways. This means taking seriously the need for transparency, privacy protection and clear ethical guidelines. 


FINAL THOUGHTS

For European brands to thrive, they must center their GenAI strategies around consumer needs, build trust and foster long-term loyalty. By doing so, they can position themselves for uncommon growth.  

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Hey CMO, Is Your Organization Holding Back Your Brand’s Full Potential?  

How CMOs can break down silos, align cross-functional teams and activate their entire organization to deliver maximum brand impact and sustainable growth. 

As a CMO, you’re under growing pressure to deliver measurable growth and revenue from your brand investments, especially if you’re (re)launching the brand. 

The challenge is that while you’re being asked to do more with fewer resources, traditional Marketing functions often only control a fraction of the levers needed to maximize brand impact. In today’s complex environment, operating in such a silo is no longer viable – the entire organization must align and work together to deliver on the brand promise. Leading CMOs are connectors and orchestrators, working with multiple departments and the executive teams to point all the elements of your organizational DNA – strategy, purpose, values, behaviors, employer brand, CX and more – in the same direction. While this sounds straightforward, the reality is far from simple. You’re navigating a maze of existing frameworks, competing priorities and political agendas that must be simplified and negotiated – meaning you rarely start with a blank slate or direct path forward.  

So, how do you ensure your organization is aligned to deliver maximum brand impact?  

Design to Align 

Alignment is the critical foundation. When the core elements of your strategic framework are aligned with your brand strategy – or designed into it – everyone in the organization can drive in the same direction. This cohesion not only sets the stage for delivering on brand and customer promises but also fuels sustainable growth. Our latest Brand and Demand research underscores this, revealing that 89% of leading marketing organizations have a clear growth and brand strategy. These organizations know where they are going and share a common vision of how to get there, proving that alignment is essential for long-term success and partnership. 

Start Early with Other Functions 

The best CMOs focus on cross-functional relationships, with 84% of marketing leaders viewing themselves as organizational orchestrators who enable a modern, connected organization. To set the stage for success, it’s crucial to begin the alignment journey as early as possible by involving all functional and business unit stakeholders in the strategic brand exercise. Invite them to provide input upfront, ensuring the strategic components of their domains contribute meaningfully to shaping the brand strategy. This collaborative approach not only strengthens the brand’s foundation but also balances the tension between leveraging existing organizational strengths and adapting to market opportunities uncovered by the revised brand strategy. 

Stay Close Throughout  

Maintain close engagement with stakeholders throughout the brand strategy development and activation processes. Regular collaboration ensures the core functions and business units co-create activities that they need to own on their own roadmaps to reinforce and deliver against the brand values within their spheres of influence. This sustained alignment keeps momentum moving in the right direction across the organization. 

Select Priority Paths for Organizational Activation 

You have choices to make. Aligning an organization requires prioritization. The specific paths you take will depend on your brand ambitions and the current level of organizational alignment with your brand strategy. For example, if your brand stands for ‘innovation and speed,’ are your customer processes designed to deliver on those values accordingly? Is HR recruiting talent that embodies this mission? Is Finance easy to work with? Are Operations and R&D living up to the promise your advertising claims?  

From our client work, we see that typically, there are five paths to consider as you activate the organization and drive an aligned growth effort behind a new brand. Depending on your context and ambition, you may choose to focus on one as a priority or a combination of these:  

1. Functional Alignment

Equipping leaders across functions and business units with the tools needed to align on strategies and plans is essential for supporting brand strategy and driving growth. For instance, Vistra, a global corporate services firm, successfully aligned leadership across the entire C-suite and business units to embed a new brand strategy. This included defining associated values and behaviors within a newly merged global organization, ensuring alignment across all functions – from front office to back office. 

2. Employee Ignition (EX → CX)

Activating the brand internally is crucial for inspiring and enabling employees to live up to the brand promise, especially by reinforcing customer-facing behaviors. Embracing an always-on change management mindset is key to this effort – acknowledging and leaning into the challenges of transforming internal culture to align with the brand’s external vision. By focusing on customer and consumer centricity, organizations can ensure that their employees are not just aligned with the brand promise but are deeply committed to delivering it in every interaction. Nike provides a strong example of this approach. The company conducted extensive research into global Employee Experience (EX) best practices and experience design for retail store employees to help create the best environment where employees consistently deliver the brand promise directly to customers. 

3. Employer Brand

A well-defined employer brand and employer value proposition (EVP) can help retain and attract top talent who resonate with your brand’s promise. UBS exemplified this by bringing their global brand campaign, ’Craftmakers,’ to life internally. By aligning their EVP with the campaign, they not only strengthened their talent attraction efforts but also ensured alignment between their corporate and consumer brand strategies.  

4. Signature Moves and Change Management

Bold actions can reinforce a revised brand strategy to external audiences, but their success hinges on effective change management within the organization. T-Mobile demonstrated this through their game-changing move to eliminate customer contracts, embodying their ‘Uncarrier’ brand promise, disrupting and redefining the entire industry and underscoring their commitment to a customer-first approach.  

5. Culture Transformation

Sometimes, a revised brand strategy calls for a deep cultural shift across the organization. Kia’s brand transformation, driven by their pivot to electronic vehicles (EVs), is a prime example. Competing with premium brands like Audi and BMW required a closer focus on customer needs, sparking a fundamental shift in their organizational mindset and culture to prioritize innovation and customer-centricity. 

Figure 1: Potential organizational alignment pathways mapped to CMO’s brand ambition 

Hopefully, paths 1 and 2 are foundational when launching any brand repositioning aimed at creating significant impact. The remaining paths depend on the nature of your strategy. Are you looking to make bold changes that disrupt your industry that demand deeper organizational and cultural change? Or are you focused on refining your brand positioning to attract more customers? Perhaps it’s more about attracting the right front-line talent to bring your brand to life, or evaluating how your employee experience shapes the customer experience. There’s no need to tackle all five paths at once. The key is to be strategic and intentional about which areas to prioritize to drive real, tangible impact through a unified brand vision.  

To help you navigate this journey, we offer tailored discovery workshops for executive teams, designed to guide decision-making and foster collaboration, co-creation and alignment from the outset. By integrating this approach into your brand development, you can accelerate brand efforts and ensure the rest of the organization works in harmony and isn’t competing with or stifling the brand impact you could be making. It requires some focused effort along the way, but the old adage holds true here: “If you want to go fast, go alone. If you want to go far, go together.” 


FINAL THOUGHTS

If you face challenges aligning your brand and organizational efforts or if you look to create meaningful long-lasting change, now might be the opportune time to leverage our expertise. We specialize in helping CMOs lead their organizations through complex transformations, ensuring that every element of your business is aligned to drive brand success. Contact us to explore how we can help you unlock your brand’s full potential.  

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